Privacy Policy

At PrimeStaker Gaming Limited operating through StakeNaija.ng, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website and services.

By registering an account or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy and our Terms & Conditions.

Data Protection & Privacy

StakeNaija.ng complies with applicable Nigerian data protection and privacy laws.

We collect and process personal information solely for legitimate business, regulatory, security, fraud prevention, customer support, and responsible gaming purposes.

Information we may collect includes:

  • Full name
  • Date of birth
  • Phone number
  • Email address
  • Residential address
  • Bank account details
  • Payment transaction history
  • Betting activity and account history
  • Device and IP address information
  • Identity verification documents (KYC)

All information provided by customers is securely stored and handled with strict confidentiality.

Consent to Data Processing

By creating an account on StakeNaija.ng, you consent to:

  • The collection and processing of your personal information
  • Identity verification checks
  • Fraud prevention monitoring
  • Responsible gaming monitoring
  • Communication regarding your account, transactions, promotions, and platform updates

Where permitted by law, customers may receive marketing communications through:

  • SMS
  • Email
  • Telephone calls
  • Push notifications
  • WhatsApp notifications

Customers may opt out of promotional communications at any time by contacting Customer Support or adjusting notification preferences.

Geographic Restrictions

Our services are only intended for jurisdictions where online gaming and betting are legally permitted and where we are authorized to operate.

Although our website may be accessible globally, registration, login, deposits, or betting activities may be restricted in territories where we do not hold the necessary licenses or approvals.

StakeNaija.ng reserves the right to suspend or terminate accounts found to be operating from prohibited jurisdictions.

Player Protection Policy

We are committed to ensuring that customers enjoy a safe, fair, and responsible gaming experience.

Our Player Protection measures include:

  • Self-exclusion options
  • Betting and deposit limits
  • Identity verification procedures
  • Fraud detection systems
  • Responsible gaming tools
  • Complaint resolution procedures

Any issue affecting a customer’s gaming experience will be investigated and addressed promptly and fairly.

Intellectual Property

All intellectual property rights associated with StakeNaija.ng, including but not limited to:

  • Logos
  • Trademarks
  • Website design
  • Software
  • Graphics
  • Text content
  • Betting systems
  • Databases

remain the exclusive property of PrimeStaker Gaming Limited or its licensors.

No material from our platform may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written consent.

Our services and content are provided solely for personal and non-commercial use.

Interruptions & Technical Issues

The services provided on StakeNaija.ng are offered on an “as is” and “as available” basis.

We do not guarantee that:

  • The platform will always be uninterrupted
  • Services will be error-free
  • Betting data will always be accurate in real-time
  • Access will always be available without delays

Temporary interruptions may occur due to:

  • System maintenance
  • Internet failures
  • Power outages
  • Third-party service failures
  • Security upgrades
  • Technical malfunctions

We reserve the right to suspend or modify any part of the platform at any time without prior notice where necessary.

Malfunctions & Errors

StakeNaija.ng reserves the right to void, cancel, or amend bets affected by:

  • System malfunctions
  • Incorrect odds
  • Human errors
  • Software bugs
  • Incorrect event data
  • Pricing errors
  • Delayed feeds
  • Technical misconfigurations

Where an error affects account balances, winnings, or payouts, we reserve the right to correct affected transactions and adjust customer balances accordingly.

Broadcast delays or inaccurate third-party data feeds shall not create liability against the company.

Viruses & Security Risks

While we take reasonable measures to secure our systems, we cannot guarantee that our website or services will always be free from viruses, malware, or harmful software.

Customers are responsible for maintaining adequate antivirus protection and securing their devices and internet connections.

Voided Bets

Any bet affected by system failure, communication error, technical malfunction, or unconfirmed processing may be declared void.

If winnings are credited in error, StakeNaija.ng reserves the right to reverse such transactions and recover improperly credited funds from customer accounts.

Customer Support

Customers may contact our support team through the official communication channels available on:

StakeNaija.ng

Support requests relating to:

  • Deposits
  • Withdrawals
  • Account verification
  • Bet settlements
  • Responsible gaming
  • Technical issues
  • Complaints

will be handled within a reasonable timeframe.

Customer Complaints Procedure

Complaints should be submitted as soon as possible after the issue occurs.

To help us investigate complaints efficiently, customers should provide:

  • Username or account ID
  • Full registered name
  • Registered phone number or email address
  • Detailed description of the issue
  • Relevant dates and times
  • Supporting screenshots or documents where applicable

PrimeStaker Gaming Limited will make reasonable efforts to investigate and resolve complaints fairly and promptly.

Alternative Dispute Resolution (ADR)

If a customer is dissatisfied with the outcome of a complaint, the matter may be escalated to the appropriate Nigerian regulatory authority or any authorized dispute resolution body where applicable.

Dispute resolution decisions made by competent regulatory authorities shall be considered binding where required by law.

Anti-Fraud & Anti-Money Laundering

Customers are strictly prohibited from using StakeNaija.ng for:

  • Money laundering
  • Fraudulent activities
  • Illegal fund transfers
  • Identity theft
  • Bonus abuse
  • Match manipulation
  • Collusion
  • Arbitrage betting
  • Automated betting systems or bots

We reserve the right to:

  • Suspend or terminate accounts
  • Freeze balances
  • Reverse winnings
  • Report suspicious activities to regulatory authorities
  • Request enhanced KYC verification

where suspicious or unlawful activity is detected.

Customers agree to cooperate fully with any investigation conducted by the company or relevant authorities.

Account Suspension & Termination

StakeNaija.ng reserves the right to suspend, restrict, or permanently terminate any account at its sole discretion where:

  • False information is provided
  • Fraudulent activity is suspected
  • Multiple accounts are detected
  • Unauthorized payment methods are used
  • Account security is compromised
  • The customer breaches our Terms & Conditions
  • Illegal betting activity is detected

Where necessary, balances, bonuses, or winnings may be withheld pending investigation.

Governing Law & Jurisdiction

These policies and Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any dispute arising from the use of our services shall be subject to the exclusive jurisdiction of Nigerian courts and applicable regulatory authorities.

Entire Agreement

This Privacy Policy forms part of the complete agreement between you and PrimeStaker Gaming Limited regarding the use of StakeNaija.ng.

Amendments

We reserve the right to amend or update this Privacy Policy and related procedures at any time.

Updated versions will become effective immediately upon publication on the website. Continued use of the platform constitutes acceptance of such changes.

Force Majeure

PrimeStaker Gaming Limited shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to:

  • Internet outages
  • Power failures
  • Government restrictions
  • Natural disasters
  • Cyberattacks
  • Telecommunications failures
  • Labor disputes

Business Transfers

In the event of a merger, acquisition, restructuring, or transfer of ownership involving PrimeStaker Gaming Limited, customer accounts and associated data may form part of the transferred assets, subject to applicable laws and privacy protections.